Front Office Service Coordinator
Location: Fairbanks, AK
Pay: $25.00/hour DOE
Schedule: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM
TDL Staffing is seeking a highly organized and customer-focused Front Office Service Coordinator to join a busy Fairbanks service company. In this fast-paced role, you'll serve as the first point of contact for customers while coordinating daily office activities, supporting field operations, and helping ensure every customer receives prompt, professional service.
If you enjoy variety, thrive in a busy office, and take pride in keeping people, schedules, and information organized, this is an excellent opportunity to become an important part of a collaborative team. Every day brings new priorities, making this an ideal position for someone who enjoys multitasking, solving problems, and helping operations run smoothly.
Key Responsibilities
- Answer incoming phone calls, emails, and customer inquiries professionally
- Schedule routine and emergency service calls and provide backup scheduling support as needed
- Provide customers with quotes, appointment information, and service updates
- Support field technicians by communicating job details and responding to changing priorities
- Create and maintain accurate customer records and service documentation
- Confirm appointments and follow up with customers after services are completed
- Process customer payments and perform general office administration, filing, and recordkeeping
- Monitor office and field supply levels
- Assist with additional administrative and office support duties as assigned
Minimum Requirements
- High school diploma or equivalent
- 1–2 years of experience in a busy office, administrative support, or customer service environment
- Proficiency with Microsoft Office (Word, Excel, and Outlook)
- Strong written and verbal communication skills
- Excellent customer service, organizational, and multitasking abilities
- Ability to prioritize changing demands while maintaining accuracy and professionalism
- Basic knowledge of plumbing or service industry terminology preferred
- Experience with scheduling or billing software preferred
- Background screening is part of the hiring process
- Support a drug-free work environment
Ready to get started? Apply Today:
Applicants never pay fees when applying with or working for TDL Staffing.
Have questions? Call our Fairbanks office at (907) 455-8300
TDL Staffing is an Equal Opportunity Employer (EOE).
