IT Support Services Supervisor

Join Golden Valley Electric Association in Fairbanks, AK, as a Information Technology Support Services Supervisor, where your leadership skills will shine. You'll have the opportunity to lead a dynamic team and tackle complex IT challenges, all while fostering a culture of innovation and excellence. With a competitive annual salary of $87,309 Annually Grade 11 DOE, you'll be recognized for your expertise in systems analysis and problem resolution techniques.

This role offers a unique chance to make a meaningful impact on our IT operations, enhancing our mission-focused initiatives. Your efforts will directly contribute to our commitment to providing reliable electrical services to our community. You will be provided great benefits such as Defined Pension, 401(k) match, Health insurance, Life Insurance, Short and Long Term Disability, Annual Leave, and Bereavement Leave and Wellness Program (including fitness reimbursements). Take the next step in your career and apply for a position that promises both professional satisfaction and growth.

A little about us

GVEA is an electric cooperative which maintains 3,292 miles of transmission and distribution lines, 40 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, the University of Alaska-Fairbanks, and all of the electric utilities in the Alaska Railbelt, extending from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

Are you excited about this Information Technology Support Services Supervisor job?

As an IT Support Services Supervisor at Golden Valley Electric Association, you will play a pivotal role in managing and directing the Support Services team, ensuring efficient incident and problem prioritization. Your responsibilities will include meticulous documentation and fostering strong relationships with other GVEA departments to enhance collaboration. Supervising a dedicated team of full-time employees, you will oversee project management, software installation, maintenance, and training services for our desktop computing environment, empowering end users to maximize their productivity. This position not only calls for your technical expertise but also your leadership skills to inspire a culture of excellence and innovation within the IT department.

What we're looking for in a Information Technology Support Services Supervisor

To excel as an IT Support Services Supervisor at Golden Valley Electric Association, candidates should possess a four-year degree in a related field or equivalent relevant work experience. Successful applicants must demonstrate strong skills in documentation and training, enabling them to deliver clear and effective guidance to team members and end users alike. Excellent problem-solving abilities and interpersonal skills will further enhance your success in this role, allowing you to foster collaboration and maintain high standards of excellence within your team.

Knowledge and skills required for the position are:

• Four-year degree in a related field preferred or an equivalent amount of relevant work experience.
• Minimum of four years experience in the desktop and/or personal computing field.
• Demonstrated experience working with end users in a computing environment.
• Demonstrated experience with documentation and training in a computing environment.
• Demonstrated supervisory experience.

Ready to join our team!

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application.

GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks. Background checks will be conducted on all final candidates as deemed necessary. All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.