Position Overview

Interior Gas Utility (IGU) was created in 2012 as a community response to Fairbanks’ dual crisis of high heating costs and poor air quality. Our mission is to bring affordable, clean-burning natural gas to the largest number of residents and businesses in the Fairbanks North Star Borough safely, economically, and as quickly as possible.
The Business Development & Outreach Manager is responsible for growing IGU’s customer base by converting users to natural gas. This means direct outreach to homeowners, landlords, and businesses; building relationships with contractors, lenders, and community partners who influence heating decisions; and managing IGU’s public presence. The role reports directly to the General Manager and is a key driver of IGU’s long-term financial sustainability.

Key Responsibilities

Customer Conversion & Business Development

• Identify and target homeowners, landlords, and commercial property owners currently not using natural gas who are within or adjacent to IGU’s service area.
• Conduct direct, including door-to-door canvassing, phone, email, and community events to educate potential customers on the cost and environmental case for switching to natural gas.
• Build and maintain relationships with heating contractors, plumbers, lenders, and FNSB Air Quality programs that influence fuel conversion decisions.
• Manage a pipeline of prospective customers and track progress from initial contact through service connection.
• Coordinate with Operations and Construction to prioritize high-density conversion opportunities and communicate realistic timelines to customers.
• Support customers through the onboarding process, working with billing and field staff to ensure a smooth transition.
• Represent IGU at community events, fairs, expos, and public forums.

Marketing & Communications

• Maintain IGU’s website, social media channels, and external communications to ensure content is current, accurate, and compelling.
• Develop campaigns targeted at fuel conversion, incentive programs, air quality events; in coordination with the General Manager.
• Create materials (flyers, presentations, applications, digital content).
• Monitor public sentiment and media coverage; flag anything relevant to the General Manager.
• Prepare presentations and data summaries for the Board of Directors as requested.

Reporting & Analysis

• Track and report conversion metrics, outreach activity, and pipeline status on a regular basis.
• Analyze customer and market data to identify gaps, opportunities, and the effectiveness of outreach strategies.
• Manage the departmental budget.

Qualifications

Required:

• 5+ years of experience in sales, business development, community outreach, or a related field or a relevant degree plus demonstrated results.
• Proven ability to build relationships and move people from skepticism to action.
• Strong written and verbal communication skills; comfortable presenting to small groups and community audiences.
• Self-directed, organized, and accountable; this role requires initiative, not supervision.
• Valid Alaska driver license and clean driving record (fieldwork required).

Preferred:

• Experience in energy, utilities, construction, or a related industry.
• Familiarity with Fairbanks community, contractors, and the local heating market.
• Experience with Adobe Creative Suite or Canva for content creation.
• Basic understanding of natural gas infrastructure, home heating systems, or utility easements.

Physical Requirements

Primarily office-based with regular fieldwork. Must be able to drive, canvass neighborhoods on foot, and occasionally lift up to 25 pounds. Background check required.

How to Apply

Submit a resume and cover letter to hr@interiorgas.com with "Business Development & Outreach Manager" in the subject line. Your cover letter should tell us specifically why you believe people should switch from heating oil to natural gas, and how you would approach convincing someone who is skeptical.