Branch Manager

We're looking for an enthusiastic and experienced Branch Manager to lead our dynamic team in Fairbanks, Alaska! In this role, you'll do more than manage day-to-day operations - you'll inspire your team, support member needs, and help drive the credit union's growth and success.

As a key leader, you'll foster a high performing, member-focused environment by coaching your branch team, championing exceptional service, and ensuring operational excellence. You'll collaborate with our Risk & Compliance team to ensure policies are followed consistently, and you'll take ownership of the full member experience - from daily transactions to loan origination and resolution of outstanding issues.

This position is located at our Fairbanks Branch (909 1st Ave.)

Pay range: $69,323 USD - $106,930 USD
 

ESSENTIAL JOB FUNCTIONS:

• Strategic Leadership - Strategically implements credit union goals and objectives consistent with Credit Union 1’s mission and core values. Responsible for maintaining quality service and controlling costs.
• Employee Development – Conducts ongoing training, coaching, and observations to enhance team performance. Demonstrates effective use of this process with all member interactions.
• Operational Oversight - Analyzes and assesses branch operations, security, growth and services. Informs the Director of Branch Operations of any findings in order that timely and informed action may be taken.
• Staff Management – Oversees scheduling, training, and performance evaluations to build a motivated, high-performing team capable of meeting short and long term credit union goals and objectives.
• Business Growth - Promotes growth of the branch, its loans and deposits, and achieves the elements of the branch plans.
• Branch Security & Maintenance - Manages the maintenance, security and safety of the branch. Opens and closes the branch as needed. Follows operational procedures for opening and closing the branch.
• Branch Support - Assumes responsibility for all aspects of branch functions as needed.
• Loan Processing - Prepares and processes all documents and proceeds for approved loans, maintaining all loan documents through closing in an orderly, accurate manner.
• Team Coaching - Promotes growth of branch employee skills by observing, coaching and providing feedback on their interactions and techniques with branch staff in service, culture, loans and other job duties.
• Branch Appearance - Responsible for appearance of branch to include teller line, lobby, parking lot and general cleanliness. Ensures correct brochures and other marketing material is displayed timely. Ensures monthly and quarterly branch checklists are completed.

ADDITIONAL RESPONSIBILITIES:

• Member & Employee Relations - Projects a positive attitude with members and employees consistent with Credit Union 1’s mission and core values in order to maintain and contribute to a high level of member service.
• Professionalism - Adheres to the credit union’s dress code policy and enforces this policy throughout the branch.
• Community Engagement - Community service is required for all management staff. While some may occur during work hours with the permission of the Director of Branch Operations, some may also occur outside of normal working hours. Community service is defined as serving on a non-profit board of directors, volunteer participation in fundraisers for social services and participation in other social services events. In addition, attendance at management mandated events will be required.
• Regulatory Standards - Responsible for department’s participation in every aspect of the Record Retention program. This includes the creation, identification, use, storage and destruction in accordance with the policy. Meets the current standards as established for the department or branch in the completion of all assigned duties.
• Other Duties - Performs other duties as assigned.

QUALIFICATIONS:

• Must be high school graduate or equivalent, with some college-level course work in related areas desirable.
• Minimum of two years supervisory experience and/or two years of experience working in a financial institution is required.
• Experience in evaluating consumer loan requests is preferred.
• Must possess a thorough understanding of regulatory requirements associated with negotiating financial instruments.
• Must be able to handle member and employee matters in a professional, tactful and confidential manner.
• Must have the ability to effectively supervise, motivate and lead branch team to consistently attain sales and service goals and to comply with various organizational and regulatory requirements.
• Must have sound judgment, excellent communication skills with members, credit union employees, executive management and the public.
• Must be able to negotiate, solve problems and make effective decisions.
• Must project a positive sales mindset and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com