• Field Services Technician - I

    Posted: 05/11/2022

    Do you fit our core values? If so, we are looking for you!

    Job Title:
    Field Services Technician - I

    Department: Operations

    Reports to: McKenzie McCarthy

    Position Overview:  The Field Services Technician is the face of SPITwSPOTS and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing internet equipment, as well as filling out and submitting digital jobs.

     


    Essential Duties and Responsibilities:

    • Perform site surveys for potential customers to evaluate serviceability.

    • Diagnose customer problems at basic service calls and restore functional service to existing customers. 

    • Install residential customers with internet service, which includes mourning equipment at roof height, running CAT5-E cable from outside to the customer’s computer inside. 

    • Configure managed services hardware and confirm customer computers have access to internet services.

    • Perform equipment upgrades for existing customers. 




     


    Other Duties and Responsibilities:

    • Additional duties as assigned

       

    Additional Skills and Abilities:

    • Ability to interface with employees and customers in a professional and friendly manner;

    • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail;

    • Strong organizational and time-management skills with a keen ability to prioritize, multi-task, and work under pressure;

    • High degree of independent judgment and ability to handle sensitive and confidential information;

    • Professional appearance;

    • Ability to work in all weather conditions in a safe and effective manner;

       


    Education, Experience and Certifications:

    A high school diploma or equivalent is required.

    Field experience preferred

    Knowledge of computer & networking technology specifically in a wireless field preferred.

    On The Job training is provided

     





     



     

    How to Apply:
    To apply, please submit a resume to careers@spitwspots.com and include the Job Title in the email subject line.

     



    Notice:
    This description is intended to provide the general nature and level of work being performed, it is not all-inclusive. All personnel may be required to perform additional duties as needed outside of their normal responsibilities.
    SPITwSPOTS, Inc. is an Equal Opportunity Employer.