The Escrow Officer acts as a neutral third party to accept documents and funds with instructions to release said documents and funds upon completion of certain conditions. This position establishes new escrow accounts, processes and obtains necessary items in accordance with established policies and procedures. This position also orders title reports, resolves title defects, prepares settlement statements, escrow instructions and coordinates bringing the transactions to a close.
- Communicate with lenders, real estate licensees, attorneys and brokers in processing transactions.
- Prepare and review Buyer and Seller settlement statements and closing disclosures for approval. Obtain approval from lenders, buyers, sellers and agents.
- Schedule appointments with clients.
- Present the documents to the buyer and seller at closing and act as a notary public.
- Prepare escrow documents.
- Balance funding amounts and satisfy requirements with lenders.
- Accurately handle a high volume of clients and files.
- Collaborate with the title department to resolve title issue issues (e.g. legal descriptions, easements, lot split, vesting, tax liens, judgements, bankruptcies, boundary disputes and encroachments).
- Review title reports to determine what items need to be addressed. Explain title reports to customers as necessary.
- Review industry publications to remain knowledgeable of changes in law and practices affecting the insurance of title policies.
- Maintain State of Alaska Division of Insurance License.
- Adhere to company policy and guidelines.
- Always maintains confidentiality.
- Work as a "team-player" with co-workers in a respectful and supportive manner.
- Seek and participate in development and training opportunities.
- Work in a constant state of alertness and in a safe manner.
- Perform other duties as assigned.
This position directly supervises the Escrow Assistant.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Fidelity Title Agency has an office environment requiring a high degree of efficient and effective performance. At times, there may be a need to visit customers outside of the office or attend industry functions.Requirements
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of closing disclosure and settlement statement, documentation preparation, file disbursement, post-closing follow-up and customer service.
- Knowledge of real estate documents and expertise in ordering documents through an attorney on owner-finance transactions.
- Confidentiality of the highest level is required for this position and exemplifying this attribute is a must.
- Ability to operate standard business computers with advanced knowledge of related business applications such as Microsoft Office Suite.
- Skill in organizing resources, establishing priorities, meeting deadlines and general time management.
- Ability to prepare accurate, timely, effective, complete and easily understood written communications.
- Strong self-motivation and work ethic.
- Ability to build effective working relationships with customers and organizations; exceptional follow-up skills.
- Critical and analytical skills.
- Ability to multitask and work productively under pressure.
- Ability to actively listen and provide high quality customer service.
- Willingness to participate in marketing efforts and attend industry/promotional events.
- High School diploma, bachelor’s degree in Business preferred.
- Minimum of three (3) years’ experience as an escrow assistant or a minimum of three (3) years’ experience in a related real estate, banking, or title field.
- State of Alaska Division of Insurance License
- Customer service experience, knowledge of real estate transactions and lending a plus.
- Strong understanding of title industry and title company customers.
- Ability to pass a credit and background screening.