• Case Manager

    Fairbanks Native Association
    Job Description

    Case Manager

    Department: WCCIH/BHS

    Category: Regular Full Time

    Reports to: Clinical Supervisor

    Hours of Work: 40 hours

    PCN: P404

    Level: G-08

    FLSA Status: Non-exempt

    Date Approved: 7-29-2016


    This position provides case management services for clients in assigned program.


    • Provides advocacy and referral services and serve as a liaison with local community agencies.
    • Interviews and screens clients for services.
    • Creates and maintains clients file according to established policies and procedures.
    • Provides information to the general public regarding program.
    • Compiles and submits monthly, quarterly and annual reports as required.
    • Attends training and specialty training as it applies to this position.
    • Works as part of a team providing quality care following departmental policies and procedures.
    • The incumbent of this position must work well under pressure, meeting multiple and conflicting deadlines. The incumbent shall at all times demonstrate cooperative behavior with colleagues, supervisors and clients.
    • Performs other job-related duties as assigned.


    • Familiarity with human resources policies and procedures.
    • Ability to report to work in a timely manner.
    • Knowledge of customer service concepts and practices.
    • Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.
    • Skill in operating personal computer utilizing a variety of computer software.
    • Skill in managing multiple priorities and tasks concurrently and meet deadlines.
    • Skill in oral and written communication.
    • Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, and consumers.
    • Ability to work independently as well as with teams.
    • MINIMUM QUALIFICATIONS (Education & Experience)*
    • High School diploma or GED.
    • Two (2) years of work experience in the social service field.
    • Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native populations.

    PREFERRED QUALIFICATIONS (Education & Experience)

    • Associate’s degree in human development, social services, counseling or related field preferred.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. The majority of work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. The office is a non-smoking facility with outside smoking areas. Requires local travel between various program components of FNA which may involve exposure to extreme weather conditions. Works in an environment where protection of consumer confidentiality is essential. Personal Protective Equipment will be provided where/when needed.


    Supervision Received:

    Position receives direct supervision from immediate supervisor; however, incumbent is expected to effectively perform day-to-day activity as denoted within job description. Work will be monitored through weekly meetings, monthly reports, and regular communication with your supervisor. General guidelines for operations are based on program requirements and the general policies and procedures of FNA.

    Supervision Exercised:

    No supervision requirements for this position.

    Position Impact:

    Impact at the program level is high. Program’s level of compliance with program standards is directly affected by the effective performance of duties, especially as they relate to providing program services.


    Contacts may include, and not limited to, volunteers, organizational staff, consumers, and outside agencies.


    This Job Description describes the essential functions and qualifications. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job; and management has the exclusive right to alter this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, job-related duties. This document is not intended to exclude modifications consistent with providing reasonable accommodation for a disability.

    This position will (or may) require you to frequently (or incidentally) drive your personal vehicle for FNA business. Per FNA’s automotive insurance policy, in order to drive a FNA-owned vehicle, an individual must be at least 21 years of age. In order to drive a FNA-owned vehicle with consumers in the vehicle, an individual must be at least 25 years of age. No employee may transport a FNA consumer in a personal vehicle.

    Continued employment status will be contingent upon satisfactory completion of a criminal background investigation and the pre-employment drug testing process. Where required, continued employment status (post job offer) will be contingent upon employee providing certification of annual tuberculosis (TB) screening and medical certification that employee does not, because of infectious or communicable disease, pose a direct threat or significant risk to the health and safety of program participants or others in the workplace.

    Notice: All employment at the Fairbanks Native Association (FNA) is “at will.” This means the employee or FNA may terminate employment at any time and for any reason. Unless specified in writing, no duration of employment is expressed or implied for this position. Your signature indicates that you have read this Job Description and understand the essential functions of and qualifications for the job.

    Job Type: Full-time

    Salary: $17.71 /hour


    • in the social service field: 1 year (Preferred)
    • Case Management: 1 year (Preferred)


    • High school or equivalent (Preferred)


    • Driver's License (Preferred)
    • CPR & First Aid (Preferred)

    Work authorization:

    • United States (Preferred)

    Benefits offered:

    • Paid time off
    • Health insurance
    • Dental insurance
    • Education assistance or tuition reimbursement
    • Others
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