Offers courteous and sincere hospitality at all times. Understands what is meant by “good guest service”. (Provides the public with uniform, consistent, efficient, courteous, and high-quality service in addition to a clean hotel and grounds.) 2. Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants and shopping, and answers complaints or concerns by the guests. 3. Is part of the hotel's security team and is responsible for immediately reporting, orally or in writing, any potential safety or security hazards to immediate supervisor. 4. Maintains documentation required by the Brands and General Manager. 5. Conducts staff training for basic maintenance/repairs to resolve guest issues. 6. Implements and schedules guestroom preventative maintenance program. Follows preventative maintenance programs designated by the Company and Brand Standards. 7. Paints or touches up areas of the hotel as needed and when assigned. 8. Keeps all outside areas clean including building, parking lot, lawn, and trash receptacle area. 9. Checks all interior and exterior lighting; replaces bulbs where accessible. 10. Completes maintenance on lawn and planted area including cutting, weed control, fertilizing and watering, when assigned. 11. Shampoos guest room and public area carpets as assigned. 12. Pool maintenance (if hotel has facility). Conducts routine tests on water quality; treats water with approved treatment chemicals. Keeps area clean. All chemicals must be stored and handled in accordance with OSHA and Hazcomm 2012 standards. At some locations, local and state certification may be required to test and treat the pool. 13. Whirlpool maintenance (if hotel has facility). Conducts routine water tests; treats water with approved treatment chemicals. Keeps area clean. All chemicals must be stored and handled in accordance with OSHA and Hazcomm 2012 standards. At some locations, local and state certification may be required to test and treat the whirlpool. 14. Exercise equipment maintenance (if hotel has facility). Maintains equipment to keep in good working order. 15. Performs basic maintenance on company vehicles (if hotel has vehicle) (has the oil changed, checks oil, tire pressure, and cleaning, etc.). 16. Continually monitors hotel premises for any hazardous conditions and corrects as necessary. Immediately notifies immediate supervisor of any hazardous conditions. 17. Coordinates replacement of furniture, fixtures and equipment with immediate supervisor. 18. Responsible for snow removal. 19. Reports to work for emergency maintenance situations. 20. Maintains emergency equipment/systems. 21. Responsible for hiring pest control company. 22. Keeps completed maintenance checklist of all work performed on all areas of the hotel. Maintains this checklist daily. 23. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets. 24. Completes routine and preventive maintenance according to items listed on the daily maintenance checklist and repairs all areas of the hotel, including guest rooms, grounds, and public areas.