• Hotel Administrator

    Wedgewood Resort
    Job Description
    ABOUT THE ORGANIZATION Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease and maintain. This diversified corporation is also involved in the construction industry with a year round operation developing commercial properties.


    Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain.


    In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks.


    Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.


     
    DESCRIPTION

    Position Summary: Provide administrative and supervisory support to hotel management team.

    Duties:

    • Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance
    • Provide clerical and administrative support to the hotel management team
    • Complete new hire paperwork and training/orientation
    • Maintain on-site personnel related records
    • Maintain various general hotel records
    • Manage, maintain and restore various hotel supplies
    • Assist with Food & Beverage inventories
    • Assist with catering event booking, scheduling and planning
    • Manage and maintain general hotel administrative reporting
    • Complete basic hotel accounting functions
    • Assist with, attend and participate in meetings
    • Communicate with other hotel employees and managers as needed to meet guest's needs and maintain smooth operation of hotel functions
    • Assist with supervision of employees as needed, to include taking employee calls day or night
    • Assist with and support all front desk and courtesy van functions as needed
    • Assist with and support Food & Beverage functions as needed
    • Assist with Group Coordinator functions as needed
    • Operate company vehicle
    • Observe health and safety precautions required to protect people, and hotel and guest property
    • All other duties as assigned
    POSITION REQUIREMENTS

    Education, Knowledge and Skills:

    • Valid Alaska driver’s license required
    • Current driving record sufficient to meet company insurance standards required
    • 2 years customer service experience required (hotel/hospitality specific preferred)
    • 2 years computer experience required
    • Supervisory experience preferred
    • 2 years cash handling experience, to include balancing cash drawer preferred
    • Strong customer service skills and knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
    • Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology
    • Strong conversational English language skills; ability to speak clearly and understand what is being said by others
    • Strong written and oral communication skills, to include effectively conveying information to others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    • Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, walking, bending, squatting, stooping, twisting, kneeling, reaching, pushing, pulling, lifting, carrying, standing for long periods of time, and climbing and descending stairs; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to verbally communicate to exchange information; to see and hear within a reasonable range for an office/hotel environment with or without correction.

    Work Values:

    • Problem Solving – analyzing information and evaluating results to choose and implement the best solution
    • Service Orientation – actively looking for ways to help people
    • Concern for Others – being sensitive to others’ needs and feelings, and being understanding and helpful
    • Tolerance – accepting criticism, and dealing calmly and effectively with high stress situations
    • Dependability – being reliable, responsible, and dependable, and fulfilling obligations
    • Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude
    • Attention to Detail – being careful about detail and thorough in completing tasks
    • Integrity – being honest and ethical
    • Confidentiality – maintaining strict privacy of information, documents, etc.
    LOCATION Sophie Station Suites  
    FULL-TIME/PART-TIME Full-Time  
    EXEMPT/NON-EXEMPT Non-Exempt  
    WAGE $18.00 per hour to start  
    SHIFT Various Shifts  
    HOURS Varies depending on hotel occupancy and workload; may include early mornings, evenings and/or weekends.  
    UNIFORM Black slacks, full, closed-toe and closed-heel shoes with slip resistant soles, employer provided shirt OR Business Professional Attire  
    AGE 21+  
    D&A STATEMENT Fountainhead Development, Inc. is a drug and alcohol free workplace.  
    EOE STATEMENT Fountainhead Development, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, national origin, citizenship, religion, gender, gender identity or expression, sexual orientation, pregnancy, parental status, marital status, age, disability, genetic information, veteran status, or any other classification protected by applicable law.  
    UNIFORM-NOT USED None Specified 
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