• Quality Improvement Supervisor

    Interior Community Health Center
    Job Description
    Under direction and supervision of the Quality Officer, this position serves as the coordinator and implements the Continuous Quality Improvement and Risk Management Program, including customer satisfaction, patient centered medical home and facility.
    Minimum Qualifications:
    Bachelor’s Degree in Health Care Administration, Nursing; or other related area.
    Two years experience implementing continuous quality improvement activities.  Applicable degree completion and/or certificate may substitute for experience. 
    Essential Functions:
    1. Implements and coordinates the center’s continuous quality improvement and risk management (QI/RM) activities, including coordination of CQI Committee and Provider meetings and minutes.
    2. Oversees and reports on customer satisfaction to include training staff and auditing implementation.
    3. Investigates and responds to grievances, incidents, inappropriate patient behavior, terminations of care, requests for reinstatement and other related QI/RM activities according to protocol promoting a just culture environment using root cause analysis and standardized event taxonomy.  Updates Quality Officer, Chief Executive Officer, Chief Medical Officer (CMO) and Chief Dental Officer (CDO) as needed.
    4. Coordinates and generates peer review with CMO and CDO.
    5. Coordinates and maintains files of QI/RM activities.
    6. Assists with National Committee on Quality Assurance Patient Centered Medical Home (PCMH) recognition by training staff, auditing compliance and evaluating systems to ensure the center is meeting recognition requirements. 
    7. Assists with QI/RM policy and procedure revisions.
    8. Backs-up building and grounds including maintenance and repair contracts; orients, supervises, monitors, evaluates and reports on contract performance. 
    9. Integrates work with other staff to ensure timely and accurate patient flow.
    10. Participates in meetings.
    11. Complies with center’s policies and procedures.
    12. Operates specialized office equipment, including personal computer. 
    13. Remains current with standards of primary health care practices.
    14. Other duties as assigned.   
    Knowledge, Skills and Abilities
    Demonstrated ability to establish priorities and coordinate work activities. 
    Competence in working with racially and ethnically diverse populations. 
    Technically proficient computer skills with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).   
    Thorough knowledge of common office equipment (copier, fax, printer, etc.).
    Excellent oral and written communication skills. 
    Ability to organize and prioritize tasks.
    Ability to work under pressure and meet deadlines.
    Strong analytical, attention to detail, and problem-solving skills.
    Ability to work independently and as part of a team.
    Knowledge of outpatient medical operations preferred.
    Experience with policy development is preferred. 
    Position is based in the City of Fairbanks; however, position responsibilities may require travel both within the Fairbanks North Star Borough (FNSB) and Denali Borough. Use of personal vehicle is required for travel; therefore, a valid driver’s license and proof of auto insurance is required.  Position may require working occasional evenings and weekends
    Contact Information