Operations Support Specialist

BENEFITS: Healthcare coverage, Paid Holidays, PTO, 401k
HOURS: 40 hours per week. 
SALARY: $19 per hour DOE.

PURPOSE: 
Provides effective back office administrative support to the credit union. This position requires strong attention to detail with the ability to multitask.

ESSENTIAL JOB FUNCTIONS:

• Diligently researches and processes securing liens on collateral loans and the release of liens as appropriate.
• Effectively work with other financial institutions, dealerships, AK department of motor vehicles and other related partners and/or entities both local and nationwide.
• Scan, update, and maintain all necessary paperwork regarding member documentation. In a timely manner, while ensuring retained format is legible within the CU’s retention software.
• Must meet individual and departmental goals
• Assisting in processing MRB deposits and maintaining on-site ATM balancing.
• Assisting with department reports and keeping them up to date
• Filing
• Incoming/outgoing phone calls-proper phone etiquette
• Performs other duties as assigned
• Effectively work with other departments to complete department tasks whenever necessary including keeping up with any necessary shadowing to be confident and understanding of said department’s role.
• Express ideas/opinions to assist in simplifying and making more efficient department procedures.

• Projects a positive attitude with members and employees consistent with the Credit Union’s mission and core values to maintain and contribute to a high level of member service.
• Must possess the ability to work independently under stressful and sensitive situations.
• Must have excellent written and verbal communication skills.
• Excellent time management and organizational skills.
• Must be able to work in a fast-paced environment along with at times be able to find tasks to fill slower days.
• Ability to work in a team setting with shared tasks at times.