Fairbanks Donor Recruitment (Donor Caller-Part Time Position)
Full Job Description
Blood Bank of Alaska Position Description
Position Title: Fairbanks Donor Recruitment
Department: Recruitment / In-House Coordinator for BBAF
Reports To: Fairbanks Supervisor
Position(s) Supervised: None
This position will be responsible for:
Contacting blood donors by telephone to encourage and schedule additional blood donations, inform donors about new blood related medical issues, and respond to questions and resolve any basic concerns presented by volunteer blood donors.
Telecommunicating with local businesses to inform and schedule in-house blood drives.
Communicating face to face during center busy times to introduce yourself and help schedule post donation appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as a resource to donors for routine questions regarding donor eligibility.
Contact current volunteer blood donors to meet current blood needs.
Stay informed and updated on changing blood regulations. Utilize resources available to answer internal and external customer inquiries.
Maintain familiarity with upcoming blood drives and promote internal blood drives.
Maintain a customer service driven approach dedicated to achieving draw goals through donor calling, appointment setting and follow up communication.
Exhibits support of BBA values, quality objectives, and customer service standards at all times.
Maintain positive image of BBA throughout the community with positive, professional and courteous telephonic communication.
Demonstrate excellent phone etiquette at all times, regardless of donor demeanor. Display professional courtesy during each interaction with internal and external customers.
Compile information for internal/external complaints and route appropriately.
Contribute to quality control by verifying filing system of donor records is complete and accurate.
Performs other duties as assigned and qualified to perform.
CUSTOMER INTERACTION/PROBLEM SOLVING
Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
Must make customer’s needs a high priority in face-to-face or telephone contact.
Must consistently deliver service in a timely, accurate, professional and friendly manner.
Demonstrate a high level of problem-solving skills.
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent written and verbal communication skills.
Exceptional organizational skills and ability to prioritize work.
Ability to work independently and adapt to fluctuating workloads.
Must be able to interface effectively and harmoniously while achieving goals and objectives with employees in all departments.
Must represent the Blood Bank of Alaska in a professional manner at all times.
Must be computer literate; proficient in Word and database software.
Ability to utilize abilities and talents effectively.
Demonstrate a positive attitude toward one’s work and career.
Blood Bank of Alaska Fairbank Center Caller/Recruiter November 2019
Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.
Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one’s approach as the requirements of the organization/department change.
Ability to change within the organization or to change job requirements as needed.
Retains subject matter expertise in field or profession.
GENERAL KNOWLEDGE, SKILLS, AND ABILITIES
Strong interpersonal and communication skills.
Ability to foster a working environment conducive to excellent customer service.
Ability to use a computer and be proficient in Word and other database software.
Good organizational skills.
Ability to work in a team setting.
Ability to problem solve, and to make quality decisions.
Ability to maintain confidentiality.
Ability to stand, sit and walk for long periods of time.
Ability to lift 30lbs.
H.S. Diploma or GED.
Experience working in a role with community involvement. Demonstrated ability to meet goals established.
Demonstrated experience in dealing with the public in a problem solving capacity. Computer knowledge.
CERTIFICATES, LICENSES, ETC.
Potential hazard due to exposure to blood or other potentially infectious materials.
The Blood Bank of Alaska follows OSHA Blood-borne Pathogens Standards in the workplace.
Must be able to lift approximately 30 lbs.