Operations Assistant - Johansen Branch
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Builds schedules for unit staff, edits and may approve time clock records, and generates reports for review by supervisor. Upon delegation by Deposit Section Head, may direct, plan, and assign work to branch operations personnel.
- Performs teller corrections, approves checks and deposits for tellers within assigned limits.
- Approves and transmits wires using the branch wire system.
- Performs training of branch operations personnel when necessary; references Operations Manual effectively, and keeps up-to-date on bank and federal policies, procedures, and regulations.
- Helps prepare and maintain files of customer correspondence; directs correspondence to appropriate individuals.
- Promotes and cross-sells all products and services of the bank determining which best suits customers' needs.
- Assists with proof and review and large item return log; may perform daily audit of the branch vault or act as Vault Teller.
- May perform specific daily functions as assigned by supervisor for specified operations positions, such as Customer Service Representative or Teller II at times of low staff coverage.
- Performs other work-related duties as assigned by supervisor.
May directly supervise employees in assigned unit of the Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; evaluating employees; addressing complaints and resolving problems. Supervisory responsibilities could include making recommendations to Deposit Section Head regarding hiring and terminating employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: Associates degree and two years financial industry or office management experience; or equivalent combination of education/training and experience.
Preferred: Six months lead or supervisory experience.
SKILLS and ABILITIES:
Ability to keyboard 35 wpm and operate a 10-key calculator by sight required. Word processing and spreadsheet software and general office machine experience preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Some overtime and weekend work required.