• Customer Service Agent

    Posted: 04/03/2021

    Job details

    $15.52 an hour
    Job Type

    Full Job Description

    Company Alaska Airlines 

    The Team 

    Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places. 

    Role Summary 

    The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position. 

    Key Duties 

    Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. 

    Sell tickets and ensure cabin accommodations. 

    Perform computer and paperwork tasks. 

    Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades. 

    Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security). 

    Process and secure passenger luggage. 

    At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. 

    Job-Specific Experience, Education & Skills 


    A minimum of 2 years of customer service or community service experience. 

    Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). 

    Typing speed of at least 25 WPM. 

    Ability to consistently lift 50 lbs. 

    Must be able to bend, stoop, squat, reach and grasp. 

    Flexibility to work varied shifts (e.g., weekends, holidays). 

    Ability to participate in paid training. 

    Ability to learn and operate a computerized reservation system. 

    Ability to adapt to performing work according to set procedures. 

    Ability to anticipate needs of others in a fast-paced environment. 

    Ability to communicate in English. 

    High school diploma or equivalent. 

    Minimum age of 18. 

    Must be authorized to work in the U.S. 

    Job-Specific Leadership Expectations 

    Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. 

    Starting Rate 

    USD $15.52/Hr. 

    Total Rewards 

    Medical, dental and vision benefits 

    401k program with a company match up to 6% 

    Monthly incentive pay plan up to $150 per month 

    Annual incentive pay plan with a target 5% payout of annual earnings 

    Generous paid time off 

    Unlimited standby travel benefits on Alaska Airlines & Horizon Air 

    FLSA Status Non-Exempt 

    Employment Type Part-Time 

    Regular/Temporary Regular 

    Apply by 7:00 PM Pacific Time on 4/6/2021 

    Equal Employment Opportunity Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. 

    We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. 

    We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. 

    Job Locations USA-AK-Fairbanks 

    Company Alaska Airlines 

    Requisition ID 2021-5208 

    Division ASCSA - AS Airport Ops & Customer Svc 

    Employment Type Part-Time 

    Category Airports & Warehouse