The Receptionist has primary responsibility for receiving and routing incoming communications, greeting and directing guests and visitors, taking and delivering of messages, performing related clerical and secretarial functions and other similar assigned duties. The Receptionist is normally the first contact caller or visitors have with the agency, therefore, the Receptionist must be familiar with the operation of the agency and the responsibilities of agency personnel. This requires knowledge of the services the agency provides, services provided of other agencies or organizations in the community and the responsibilities of individual staff members. The Receptionist must be able to communicate effectively, particularly via the telephone. The Receptionist operates standard office equipment as required including telephone systems, typewriters, photocopiers, 10-key and recording equipment.
DUTIES AND RESPONSIBILITIES:
1. Promptly answers incoming telephone calls, determines the proper office they should be directed, takes messages and maintains telephone records as necessary.
2. Receives and welcomes guests or visitors, directs them to the proper office and/or assists in determining to whom they should be directed.
3. Receives sorts and distributes incoming mail and prepares outgoing mail.
4. Maintains work areas and reception area in an orderly, clean and safe manner.
5. Receives and transmits messages between other personnel, participants and the general public.
6. As assigned, types drafts and final copy material including; correspondence, reports, proposals and program materials.
7. Maintains and orders agency office supplies.
8. Performs errands as assigned.
9. Communicates and interacts with participants.
10. Performs routine maintenance of agency office equipment.
11. Opens and closes agency at assigned times in accordance with established security procedures.
12. May assist other administrative staff in areas of need, as time permits.
13. Attends training seminars, in-service sessions, workshops and meetings.
14. Responsible for maintaining training compliance in accordance with FRA policies and procedures, state and federal regulations.
15. Performs other duties, as assigned.
MINIMUM EDUCATION AND EXPERIENCE:
1. High School diploma or equivalent.
2. Two years prior receptionist experience.
3. Experience in computer applications to include, Microsoft Word, Excel and Outlook.
4. Must meet agency insurance criteria for operating agency and personal vehicles on agency business (21 y/o and licensed 3 years).
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Ability to communicate effectively both via telephone and in person. Requires pleasant, informed and assuring abilities. Ability to perform duties with attention to detail, thoroughness and accuracy. Ability to type 40wpm with accuracy. Ability to meet minimum requirements for format and style expected of professional work. Ability to operate standard office equipment. Ability to receive and transmit messages in a clear and precise manner. Ability to assign work proprieties and perform routine tasks without direction. Demonstrate the ability to work cooperatively and efficiently with agency personnel and general public. Must have reliable transportation and maintain a good driving record
Alaska Driver’s License
Annual PPD Test
Light Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects.
Reaching: Extending hand(s) and arm(s) in any direction.
Repetitive Motions: Substantial movements (motions) of the wrist, hands, and/or fingers.
Driving: Minimum standards required by State Law (including license).
None: The worker is not substantially exposed to adverse environmental conditions (such as typical office or administrative work)
REVISED DATE: 06/15/11, 2/18/14, 4/11/2019
Fairbanks Resource Agency shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
Equal Employment Opportunity
We are an equal opportunity employer. Qualified individuals are considered for employment without regard to race, sex, sexual orientation, color, religion, sex, national origin, age, marital or changes in marital status, veteran status, medical condition, or disability.