• Front Office Manager

    We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with customers and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

    Responsibilities

    • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
    • Train, supervise and support office staff, including daily volunteers
    • Ensure timely and accurate customer service
    • Handle complaints and specific customers requests
    • Troubleshoot emergencies
    • Monitor stock and order office supplies
    • Ensure proper mail distribution
    • Ensure company’s policies and security requirements are met

    Skills

    • Proven work experience as a Front desk manager or Reception manager
    • Hands on experience with office machines (e.g. fax machines and printers)
    • Thorough knowledge of customer service, office management and basic bookkeeping procedures
    • Proficiency in English (oral and written)
    • Solid knowledge of MS Office, particularly Excel and Word
    • Excellent communication and people skills
    • Good organizational and multitasking abilities
    • Problem-solving skills
    • Ability to lift 100 lbs

    Job Type: Full-time

    Pay: $16.00 - $19.00 per hour

    Benefits:

    • 401(k) matching
    • Paid time off

    Schedule:

    • 8 hour shift

    Experience:

    • Customer Service: 2 years (Preferred)

    Work Location:

    • One location

    Typical start time:

    • 8AM

    Typical end time:

    • 5PM

    This Company Describes Its Culture as:

    • Detail-oriented -- quality and precision-focused
    • People-oriented -- supportive and fairness-focused
    • Team-oriented -- cooperative and collaborative

    This Job Is:

    • A job for which military experienced candidates are encouraged to apply
    • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
    • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

    Benefit Conditions:

    • Waiting period may apply
    • Only full-time employees eligible

    Work Remotely:

    • No